Privacy Policy

Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to Venzipa. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

  • Company name: Dorfs e-solutions OÜ
  • Trading as: Venzipa
  • Registry code: 17205717
  • Address: Päevalille tn 6-15, 13517 Tallinn, Haabersti district, Harju maakond, Estonia
  • Email: contact@venzipa.com

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect the following personal data:

  • Identity data: first name, last name
  • Contact data: email address, phone number, delivery address
  • Transaction data: details about payments and purchases
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: how you interact with our website
  • Communications data: emails or messages you send us

4. How We Collect Your Data

We collect data:

  • When you place an order
  • When you create an account
  • When you contact us by email
  • Automatically via cookies and analytics tools when you browse our website

5. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Improve our website and user experience
  • Comply with legal obligations
  • Send marketing communications only if you have given your consent

6. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract: to fulfil your order
  • Legal obligation: to comply with UK law
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing emails and non-essential cookies

7. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties including:

  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Shipping and logistics providers
  • Email marketing platforms (only with your consent)
  • Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and in accordance with the law.

8. Cookies

We use cookies to improve your browsing experience. These include:

  • Essential cookies – required for the website to function
  • Analytics cookies – to understand how visitors use our site
  • Marketing cookies – to show relevant adverts (only with consent)

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

9. Data Retention

We retain your personal data only for as long as necessary:

  • Order data: up to 7 years for tax and legal compliance
  • Marketing data: until you withdraw consent
  • Customer service data: up to 3 years

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Data portability – receive your data in a usable format
  • Withdraw consent at any time for marketing or cookies

To exercise any of these rights, contact us at contact@venzipa.com

11. How We Protect Your Data

We take data security seriously. We use:

  • SSL encryption on our website
  • Secure payment processing (we do not store card details)
  • Restricted access to personal data within our team

12. International Transfers

As we are based in Estonia (EU), your data may be transferred outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries with UK adequacy decisions.

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

We would appreciate the opportunity to resolve your concern first — please contact us at contact@venzipa.com

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

15. Contact Us

For any questions about this Privacy Policy or your personal data:

This Privacy Policy was last updated in March 2026