Refund Policy
Return and Refund Policy
1. Introduction We want you to be completely satisfied with your purchase at Venzipa ("we," "us," "our"). Our return and refund policy describes the conditions under which you may cancel your order, request a refund, and return items. This policy applies to all purchases made through our website.
2. Cancellation for Change of Mind (Before Processing) If you change your mind after placing an order, you may request a cancellation and a full refund within 48 hours of placing the order, provided that the order has not yet been processed or shipped.
This 48-hour window allows us to process and prepare orders. To cancel within this period, contact us at contacto@venzipa.com with your order number. If the order has not been processed and is eligible for cancellation, we will cancel the order and immediately issue a full refund to your original payment method.
Once the 48 hours have passed or the order has entered the preparation/shipping stage, it is no longer possible to cancel an order in transit. In that case, our standard return process applies (see Sections 3-6).
3. Standard Return Policy (Hassle-Free 90-Day Returns) We have a 90-day return policy from the date you receive your item. Within this period, you may start a return for a refund if the item is in its original condition and original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, contact us at contacto@venzipa.com. We will provide you with return instructions. Returned items will not be accepted without prior authorization. Return shipping costs are the customer's responsibility, unless the return is for a damaged or incorrect item.
4. Returns After Shipping / Delivery If your order has already shipped and you wish to return it, please wait until the item is delivered to you and contact us to start a return within the 90-day period. Return shipping costs are your responsibility. Once we receive the returned item, we will inspect it to confirm that it is in like-new condition (unused, with tags, in the original packaging). After inspection, we will immediately process your refund to the original payment method.
5. Refund Processing Times Once the return is accepted and inspected, we will issue the refund to the original payment method within 5 business days of approval. Your bank or card provider may require additional time to credit the amount to your account.
If more than 10 business days have passed since your refund was approved and you have not yet received it, contact us at contacto@venzipa.com.
6. Defective or Damaged Items Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it. We may offer a return with a full refund or a replacement.
7. Exceptions / Non-Returnable Items Some items are not eligible for return, including perishable goods, custom or made-to-order items, personal care products, sale items, and gift cards.
If you have any questions about whether your item is eligible, contact us at contacto@venzipa.com
8. How to Contact Us To cancel an order, request a return, or ask questions about this policy, please write to us at contacto@venzipa.com.
Exceptions / Non-Returnable Items Returns will not be accepted if the socks are heavily worn, stretched out, or show significant wear; if the fabric is torn, damaged, or stained; if the product has been washed; if the zipper or seams have been damaged by forced use; if only one sock of the pair is returned; or if more than 90 days have passed since delivery.
Company Information
Legal name: Venzipa Address: Paris, France. Email: contacto@venzipa.com
