Terms Of Service

Terms of Service

Last updated: March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Venzipa website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before making a purchase.

2. About Us

  • Company name: Venzipa
  • Trading as: Venzipa
  • Address: Paris 75000 France
  • Email: contact@venzipa.com

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old
  • You are a UK-based consumer or are legally permitted to purchase from us
  • The information you provide is accurate and complete

4. Our Products

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities of any product
  • Refuse service to anyone at our discretion

Product images are for illustrative purposes only. Actual products may vary slightly.

5. Pricing & Payment

  • All prices are displayed in GBP (£)
  • Prices include VAT where applicable
  • We accept major payment methods including credit/debit cards and PayPal
  • Payment is taken at the time of purchase
  • We reserve the right to correct pricing errors and cancel orders placed at incorrect prices

6. Orders & Contract Formation

When you place an order:

  • You will receive an order confirmation email — this is not acceptance of your order
  • A contract is formed when we send you a shipping confirmation email
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors

7. Shipping & Delivery

  • We ship to addresses within the United Kingdom
  • Estimated delivery times are provided at checkout but are not guaranteed
  • We are not responsible for delays caused by couriers, customs, or circumstances beyond our control
  • Risk of loss passes to you upon delivery

    8. Cancellations

You may cancel your order within 48 hours of placing it, provided it has not yet been fulfilled or shipped.

To cancel, contact us at contact@venzipa.com with your order number.

Once your order has entered the fulfillment or shipping process, it cannot be cancelled. Our return policy will then apply.

9. Returns & Refunds

We offer a 90-day hassle-free return policy from the date of delivery.

Items must be:

  • Unused and in original condition
  • In original packaging
  • Accompanied by proof of purchase

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Full details are outlined in our Refund & Return Policy.

10. Consumer Rights (UK Law)

Under the Consumer Rights Act 2015, you are entitled to:

  • Products that are of satisfactory quality
  • Products that are fit for purpose
  • Products that match their description

If a product does not meet these standards, please contact us at contact@venzipa.com and we will resolve the issue promptly.

Under the Consumer Contracts Regulations 2013, you also have the right to cancel your order within 14 days of receiving it (cooling-off period), without giving a reason, for a full refund.

11. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses
  • Our total liability to you shall not exceed the value of your order
  • We are not responsible for losses caused by events outside our reasonable control

Nothing in these Terms affects your statutory rights as a UK consumer.

12. Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of Venzipa or its licensors. You may not reproduce, distribute, or use our content without prior written permission.

13. Website Use

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to hack, disrupt, or damage our website
  • Submit false or misleading information
  • Infringe the rights of other users or third parties

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Visiting third-party links is at your own risk.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it at your earliest convenience.

16. Governing Law & Disputes

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first at contact@venzipa.com — we will do our best to resolve it quickly and fairly.

You may also use the UK Online Dispute Resolution (ODR) platform: 👉 https://ec.europa.eu/consumers/odr

17. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new Terms.

18. Contact Us

For any questions regarding these Terms:

These Terms of Service were last updated in June 2025.